CÁC QUY ĐỊNH ÁP DỤNG CHO CHƯƠNG TRÌNH:

Dưới đây là mức phạt hủy tour theo quy định của công ty (Bên B). Chúng tôi sẽ linh động giải quyết từng trường hợp cụ thể trong khả năng cho phép.

Điều kiện hoàn hủy tour của Bên A (Khách du lịch):                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

• Nếu quý khách hủy tour sau khi đăng ký và trước 20 ngày khởi hành: mất phí cọc tour
• Nếu quý khách hủy tour từ 15-20 ngày trước ngày khởi hành: phí hủy 50% giá trị tour.
• Nếu quý khách hủy tour từ 10-15 ngày trước ngày khởi hành: phí hủy 70% giá trị tour.
• Nếu quý khách hủy tour trong vòng 10 ngày trước ngày khởi hành: phí hủy 100% giá trị tour.

Lưu ý : Tùy theo điều kiện nào đến trước chúng tôi sẽ áp dụng điều kiện đó.

Điều kiện quy định vé máy bay:

• VietNam Airlines: Không hoàn hủy, đổi tên, đổi hành trình, tách chặng trong bất cứ trường hợp nào 
• Giờ bay có thể thay đổi theo giờ bay của Hãng Hàng Không VietNam Airlines.
• Hành lý bao gồm: 10kg xách tay + 23kg ký gửi.
• Khi đi máy bay Quý khách nên mang theo một trong các giấy tờ sau: (Chứng minh thư nhân dân còn hạn dưới 15 năm, hoặc hộ chiếu, giấy khai sinh (đối với trẻ em dưới 14 tuổi).
• Với trẻ em 14 tuổi (Yêu cầu phải có CMTND, nếu trường hợp chưa có phải có giấy xác nhận nhân thân theo mẫu và đóng dấu của địa phương nơi cư trú).
• Với trẻ em không đi cùng bố mẹ phải có giấy xác nhận ủy quyền của bố mẹ có xác nhận của địa phương nơi cư trú cho người đi cùng, để làm thủ tục lên máy bay.

Các quy định chung:

• Nếu bên A hủy tour do bị từ chối làm thủ tục tại sân bay do nhân thân / giấy tờ tùy thân Công ty chúng tôi không chịu trách nhiệm cho sự việc trên. Các chi phí cho chương trình sẽ không được chúng tôi hoàn lại trong trường hợp này.
• Do tính chất đoàn ghép khách lẻ, nếu đoàn có từ 10 người lớn trở lên, đoàn sẽ khởi hành đúng ngày. Nếu đoàn không đủ 10 khách, bên B sẽ sắp xếp ngày khởi hành mới và thông báo cho bên A biết trước 15 ngày làm việc. Trường hợp bên A không đi theo lịch khởi hành mới được, bên B sẽ hoàn lại tiền cọc cho bên A.
• Nếu Bên B không tổ chức cho đoàn đi đúng thời gian dự kiến do các nguyên nhân bất khả kháng như: Thiên tai, bão lụt, chiến tranh…. Bên B sẽ thu xếp ngày khởi hành mới, mọi chi phí phát sinh do hai bên thỏa thuận